What if my package gets lost or arrives damaged?Updated 18 hours ago

Lost packages

At VinylShake.com, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or call 256-386-7587 with your order number or the name the order is under and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] or call 256-386-7587 within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and arrange a replacement.