What do I do if my item(s) arrives damaged?Updated 12 days ago

We’re sorry your item(s) have damage!  This can sometimes happen during transportation.  

Keep in mind these boxes weigh in excess of 50 lbs a piece.  When being transferred, it is not uncommon for the boxes to become tattered, ripped, quite frankly look like they've been to hell and back.  However, 99% of the time, the product is fine.  It is just a tough product.  But it is possible to damage.  So please don't hesitate to call as soon as you discover the damage.

Please email at [email protected] with an images of your damaged item for further assistance.  To discuss a plan with a representative, please call 256-386-7587 Monday thru Friday 8am to 4pm Central time

If there is any damage to your product whatsoever, we will replace it as soon as we possibly can.